Forgot Login Information?

We’ve all been there — sometimes usernames and passwords just slip our minds. Fortunately, WellSpan Health makes it simple to recover your MyWellSpan login information quickly and securely. Whether you’ve forgotten your password or can’t remember your username, the steps below will guide you through the process so you can get back to managing your health in no time.

How to Reset a Forgotten Password on MyWellSpan

If you’ve forgotten your MyWellSpan password, you can easily reset it online in just a few steps:

Step 1: Visit the Password Reset Page: Go to the official MyWellSpan Forgot Password page: https://my.wellspan.org/MyWellSpan/passwordreset.asp

Step 2: Click “Forgot Password?”: On the MyWellSpan login screen, click the “Forgot Password?” link beneath the password field.

Step 3: Enter Your Username: Type in your MyWellSpan username. (If you don’t remember it, follow the steps below to recover your username first.)

Step 4: Verify Your Identity: You’ll be asked to provide some identifying details — such as your date of birth, Last 4 digits of your social security number (SSN), or other information — to confirm your identity.

Step 5: Receive a Verification Code: A one-time security code will be sent to your registered email address or mobile phone.

Step 6: Enter the Code: Enter the verification code into the field provided on the MyWellSpan reset page.

Step 7: Create a New Password: Once verified, you’ll be prompted to create a new password. Choose something secure — combining upper- and lowercase letters, numbers, and special characters. Confirm your new password and submit.

You can now log in to MyWellSpan with your updated credentials.

How to Retrieve a Forgotten Username on MyWellSpan

If you’ve misplaced your username, don’t worry — recovering it is quick and easy:

Step 1: Visit the Username Recovery Page: Go to https://my.wellspan.org/MyWellSpan/recoverlogin.asp

Step 2: Click “I Forgot My Username?”: On the MyWellSpan login page, use the “Forgot Username?” link.

Step 3: Enter Your Personal Information: Provide the required details to confirm your identity, including:

• First and last name
• Date of birth
• Last 4 digits of your SSN.

Step 4: Submit Your Request: Click “Submit” after filling in your information.

Step 5: Check Your Email: If your details match the records in the WellSpan system, you’ll receive an email containing your username. If it doesn’t appear in your inbox within a few minutes, check your spam or junk folder.

FAQs About Resetting Your MyWellSpan Username and Password

1. What if I no longer have access to the email or phone number linked to my account?

If you can’t receive your verification code, call the MyWellSpan Patient Support Line at (866) 638-1842, Monday through Friday, from 8 a.m. to 8 p.m. They can help you securely recover access to your account.

2. How long does it take to reset my password or recover my username?

Most users can reset their password or recover their username within minutes using the online tools. If additional verification is needed, you may be contacted by a support specialist.

3. Will I lose any of my health information if I reset my login?

No. Resetting your password or recovering your username won’t affect your health records or account data — your information remains completely safe and secure.

4. Can I change my password anytime for security reasons?

Yes. You can update your password anytime by logging into MyWellSpan, going to “Settings”, and selecting “Change Password.”

5. What should I do if I’m locked out after multiple failed attempts?

If your account becomes locked for security reasons, wait 30 minutes before trying again or contact MyWellSpan Support for immediate help.