Bill Payment

Managing your health care shouldn’t be stressful, and that includes paying your medical bills. WellSpan Health aims to make the billing process as clear and straightforward as possible, offering multiple ways to pay — online, by phone, or through financial assistance — so you can focus more on your recovery and less on paperwork.

How to Pay Your WellSpan Bill

1. Pay Online via MyWellSpan

If you’re already using the MyWellSpan patient portal, paying your bill is quick and simple: just log in to WellSpan MyChart Patient Portal, tap the menu icon, select “Pay a Bill,” and enter your payment details. It’s secure, and you can manage different methods of payment, such as credit card or bank account.

If you don’t have a MyWellSpan account yet, you can still pay as a guest — no login required.

2. Pay Over the Phone

Prefer to speak with someone? WellSpan provides phone support for billing questions and payments. Just call 717-851-5005 (local) or 877-631-4262 (toll-free) to make a payment or ask for assistance.

3. WellSpan Evangelical Community Hospital

To pay a bill prior to 10/5/2025, call 570-768-3000,

4. Mail your payment to

WellSpan PO Box 15119 York, PA 17405.

What Insurance Does WellSpan Accept?

WellSpan works with most health insurance plans in its service area, making it easier for patients to get covered and pay confidently. If you’re interested in Medicare coverage, WellSpan has dedicated resources to help you understand your plan options.

Estimating Your Costs Up Front

One of the standout tools on WellSpan’s billing page is the cost estimate tool, which helps you get a personalized estimate of what your out-of-pocket cost could be for a procedure or service. This transparency lets you plan ahead and make more informed decisions about your care.

Financial Assistance

WellSpan is a nonprofit organization and recognizes that medical bills can be a burden. Through its financial assistance program, eligible patients can receive discounts ranging from 20% up to 100%, depending on income and assets.

To apply, you’ll need to complete a Financial Assistance Application, which reviews your income, assets, and required documentation (such as pay stubs or tax returns). WellSpan asks you to prescreen for Medicaid (or similar assistance) first — if you’re denied, you may still qualify for its financial aid. Eligibility lasts for one year once approved, and renewal is required to continue receiving aid. Learn more at (https://www.wellspan.org/patient-resources/billing-and-insurance/financial-assistance).

Understanding Your Billing Rights

Good Faith Estimates: You have the right to request a “good faith estimate” of your charges before services are rendered, helping you understand what you might pay out of pocket.

No Surprises Act: WellSpan complies with the federal No Surprises Act, which protects patients from unexpected costs in certain out-of-network scenarios (for example, air ambulance or emergency services).

Reference-Based Pricing: WellSpan also offers reference-based pricing, which can give you more transparency into how certain services are priced and how insurance may apply.

Getting Help When You Need It

If you want to chat about your bill, WellSpan offers convenient support:

• Use the “Let’s Chat” widget on their website and select the Billing option.
• Send an email to WSHCustomerService@wellspan.org for assistance.
• Call their Customer Service team at 717-851-5005 or 877-631-4262 for questions or to set up payments.

Collections and Billing Policy

WellSpan’s billing and collections policy is built on respect, dignity, and transparency. If a patient is unable to pay, WellSpan will first evaluate if they qualify for financial assistance before taking any collection action.

They commit to ensuring that all patients are treated equally, and that their financial responsibility is handled in a fair way.

Frequently Asked Questions (FAQs)

How do I pay my WellSpan bill online?

Log in to MyWellSpan, go to the Billing menu, select Pay a Bill, and follow the prompts. If you don’t have an account, you can pay as a guest.

Can I make a payment over the phone?

Yes. Call WellSpan Customer Service at 717-851-5005 (local) or 877-631-4262 (toll-free) to make a payment by phone.

What if I don’t have health insurance?

WellSpan offers a financial assistance program for uninsured or underinsured patients. You can apply using their online form, and eligible patients may receive generous discounts.

How do I apply for financial assistance?

Complete the Financial Assistance Application (online or by paper), provide income verification, and submit supporting documents. WellSpan reviews applications yearly.

How does WellSpan estimate the cost of a procedure?

Use WellSpan’s cost estimate tool on their billing page — it gives a personalized prediction of what your share of the cost may be.

Am I protected from surprise billing?

Yes, thanks to the No Surprises Act, you may be protected from high costs in certain out-of-network situations.

What is reference-based pricing?

Reference-based pricing allows WellSpan to price certain services using a defined reference cost. The plan helps to clarify how your insurance may cover these services and what you might end up paying.

How long does financial assistance last once I’m approved?

If you are approved, your financial assistance remains in effect for one year. You’ll need to reapply afterward to continue receiving support.